Service Design

Government's transformation objectives place increasing emphasis on more integrated, customer focused, cross sector products and services. Consequently, Government agencies are beginning to fundamentally 'rethink' how they design and deliver services that will meet the future needs of their clients. Technology, a service based approach to architecture and the internet are driving new customer centric, electronic services business models. Visionhall staff understand the issues and requirements of the new service design and delivery model in the public sector through our engagement in a number of all-of-government and cross sector initiatives. Visionhall provide the following service design services:

• Channel Management, Service Design Strategy and Planning
• Service Requirements, Design and Implementation
• Service Concept and Service Modelling
• Service Blueprint Specification
• Services Oriented Architecture and Web Enabled Service Design